The Office renewed its Call Center

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The Office renewed its Call Center


In the framework of the project „The Renewal of the Office’s Info-communicational Services” co-funded by the European Integration Fund, the Office of Immigration and Nationality is launching its Call Center from the 1st of September.


You can reach the Call Center of the Office of Immigration and Nationality on the following number +36 1 463 92 92 from Monday untill Thursday between 8:30-16:30 and on Friday between 8:30-14:00.


The primary task of the Call Centre is to provide adequate information on the different prevailing procedures, and - if needed, give specific information – on successful social integration. The Call Center is providing general information in English, German and French.


In case of a request regarding a pending case, for a faster administration, please prepare the reference number, and provide us with the name of the department handling your case.


We kindly ask you to share your observations and suggestions with regards to the service, on the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it.


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    If you use this program, you can fill in the form electronically and check if all necessary answers were given by you. In addition, the completed form can be saved and printed on your own computer. The function is optimized for Word 2007. If you do not have this program on your computer, you can download the forms in pdf format from the information sheet of the head menu.
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    If you use the online booking system, you can get assistance in your case without standing in line, as a competent desk officer will be designated to handle your case at one of our customer service offices at the reserved time. For better visualisation, we recommend using Google Chrome or Mozilla Firefox browsers.

    Select case category


    Provision available in the event of a residence permit for an indefinite period of stay

    If you answer the questions, you can find out what kind of application for residence permit you should submit within 3 minutes, and you will also find all the information related to the selected application type at the end of the questionnaire.
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    The purpose of the Application:

  • Evaluation

    The development of the website of the Office of Immigration and Nationality was funded by the European Union, co-financed by the European Integration Fund.

    Please help us by evaulating the new website!

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You can send your questions or comments to the Office via this web-site quickly and easily. Please, fill in the gaps, thus enhancing the accurate and quick response!


As it was specified by law the official decisions, which procedures started after 1 November 2005, are announced on the website of the Office of Immigration and Nationality.


If you want to book an appointment, you should register on the online reservation system, but other functions of the website are available without registering.